How do I book your services?
Easily!
You can ask for a quote on the services you are interested in, right here on our webpage. Just click the “Get a quote” button and fill out our form. We will be in touch with you as soon as possible within 24 hours. We will then send a quote with important information that you will need as well instructions on how to pay combined with a request for any additional information we require.
Once payment has been made, we will send an email with full confirmation of the services booked.
Alternatively, you can contact us via the contact us section of the website or by sending an email directly to hola@australia112.com with your request.
Important:
We cannot guarantee the availability of our services without a reservation in advance.
The services will be confirmed when full payment has been made.
How do I know your services are available?
We will inform you of the availability of services once you have made contact with us providing the details of the services you desire, the exact dates you will require them, and how many people will be travelling with you. You can contact us by clicking the “Get a quote” button, via the Contact Us page here on the website or by sending an email to hola@australia112.com.
Important:
We cannot guarantee the availability of our services without a reservation in advance.
The services will be confirmed when full payment has been made.
How do I pay for the services I want to book?
You can pay for our services safely and easily via bank transfer. We will include our bank details as part of your personalised quote. You can also pay via Transferwise by creating an account with them. This is a good way to avoid unnecessary bank fees.
Important:
We cannot guarantee the availability of our services without a reservation in advance.
The services will be confirmed when full payment has been made.
Is the quote per person or per group?
The final quote will be for the entire group according to the number of confirmed people travelling. If this is not the case for any reason, we will be sure to notify you.
How do I cancel or amend my booking?
Please contact us via the contact us section of the website or send us an email to hola@australia112.com with your request and we will answer as soon as possible within 24 hours.
Do I need travel insurance?
It is essential to have travel insurance when travelling abroad. Without insurance, any medical expenses will need to be paid by you, and these costs can be very high especially in a country like Australia.
What cover should my travel insurance include?
At the very least your policy should cover; accidental death or disability, medical expenses, overseas medical evacuation, personal liability. We also recommend that it cover; cancellations, modifications, loss of luggage or personal possessions.
Can you help us get a visa?
We do not process visa applications at Australia 112. However, you must ensure sure you have a visa or an Electronic Travel Authority (ETA). Many travel agents and airlines offer this service. You can also obtain this documentation online at the Department of Immigration and Border Protection website.
If you are unsure of anything or require further assistance, we recommend visiting your nearest consulate or embassy. We can also recommend an immigration agent to assist should you require any special types of visa.
What if I get sick or injure myself during my trip?
Australia 112 will be here to help you through every stage, making the process as smooth and painless as possible. It is extremely important to advise your insurance company also, so they will be able to cover any costs involved.
If I book the welcome pack, what time will I be able to check in to the hotel on arrival?
Check-in times vary between hotels and regions. Generally, check-in is between midday and 2pm. If you arrive earlier, all hotels will let you store your luggage while you explore the area or enjoy the other facilities the hotel has to offer.
We cannot guarantee an early check-in, however, we can investigate various options with the hotel. The only way to guarantee an early check-in is by paying a fee and booking the night before your arrival.
Can you book tours and activities for us?
Yes!
On our Tours and Attractions page, you will find a list of activities from our local providers. We can also assist you in booking any other tour or activity that you are interested in.
Will an Australian SIM card work in my phone?
Yes!
But, your mobile phone must be unlocked. Some telecommunication companies lock their mobile phones to their own networks. You need to consult your local provider to ensure this is not the case for you.